Warranty Info

WARRANTY INFORMATION

SCOFF'S HOCKEY SHOP STRIVES TO OFFER YOU THE VERY BEST CUSTOMER SERVICE POSSIBLE. DUE TO THE THE PHYSICAL NATURE OF THE SPORT, OCCASIONALLY EQUIPMENT CAN BE OUTLASTED BY THE PLAYER. FORTUNATELY, MOST OF THE EQUIPMENT WE SELL HAS LIMITED MANUFACTURERS WARRANTIES. IN THE EVENT THAT YOU HAVE A PROBLEM WITH ANY EQUIPMENT PURCHASED FROM SCOFF'S WITHIN THE MANUFACTURERS WARRANTY COVERAGE AND TIME PERIOD, WE WILL DO OUR BEST TO HELP YOU RESOLVE THE ISSUE. PLEASE CONTACT US IF WE CAN HELP YOU WITH A WARRANTY ISSUE.

WARRANTY GUIDELINES

    ALL WARRANTIES MUST BE ACCOMPANIED WITH THE ORIGINAL SALES RECEIPT
    • COMPOSITE STICK WARRANTIES REQUIRE ALL PIECES OF THE BROKEN STICK, AS WELL AS BOTH COPIES OF THE SERIAL NUMBER
    • COMPOSITE STICK WARRANTIES ARE WITHIN 30 DAYS FROM PURCHASE, NOT ONE MONTH
    • ALL WARRANTIES MUST BE WITHIN THE MANUFACTURERS WARRANTY PERIOD 
    • EQUIPMENT THAT HAS BEEN CUT BY A SKATE BLADE WILL NOT BE DEEMED DEFECTIVE, AND WILL NOT BE ELIGIBLE FOR WARRANTY COVERAGE
    • COMPOSITE HOCKEY STICKS ARE COVERED FOR A ONE-TIME WARRANTY REPLACEMENT. THE REPLACEMENT STICK WILL NOT BE ELIGIBLE TO BE REPLACED UNDER WARRANTY
    • COMPOSITE HOCKEY STICKS CAN BE DAMAGED FROM OTHER HOCKEY STICKS, PUCKS, AND SKATES. COSMETIC DAMAGE IS NOT DEEMED TO BE BROKEN AND IS NOT ELIGIBLE FOR WARRANTY COVERAGE
    • ALL WARRANTIES ARE SUBJECT TO MANUFACTURER DISCRETION AND THEIR DECISION WILL BE FINAL

    BAUER WARRANTY TIMETABLE

    BAUER CONTACT INFORMATION

    HTTP://WWW.BAUER.COM/WARRANTIES

    CANADA- warranty.canada@bauer.com OR 1-888-509-6875

    USA- warranty.us@bauer.com OR 1-888-509-6875

     

    • COMPOSITE HOCKEY STICKS-30 DAYS
    • SKATE BOOTS- 90 DAYS
    • TUUK SKATE RUNNERS- 90 DAYS
    • TUUK BLADE HOLDERS- 1 YEAR
    • HELMETS- 1 YEAR
    • CAGES & VISORS- 90 DAYS
    • PROTECTIVE EQUIPMENT- 90 DAYS
    • HOCKEY BAGS- 90 DAYS
    • WOOD STICKS & BLADES- N/A 

    CCM WARRANTY TIMETABLE

    CCM CONTACT INFORMATION

    http://ccmhockey.com/en/warranty

    CANADA & USA- warrantyccm@ccmhockey.com OR 1-800-644-1677

    • COMPOSITE HOCKEY STICKS- 30 DAYS
    • SKATE BOOTS- 90 DAYS
    • SKATE RUNNERS/STEEL- 1 YEAR
    • SKATE HOLDERS- 1 YEAR
    • PROTECTIVE EQUIPMENT- 90 DAYS
    • HOCKEY BAGS- 90 DAYS
    • WOOD STICKS & BLADES- N/A

     COMPOSITE HOCKEY STICKS PURCHASED ONLINE

    THE MOST EFFICIENT AND COST EFFECTIVE METHOD TO PROCESS COMPOSITE HOCKEY STICKS THAT HAVE PURCHASED ONLINE FOR WARRANTY REPLACEMENT  IS TO DEAL WITH THE MANUFACTURER DIRECTLY. IT WILL TAKE APPROXIMATELY TWO WEEKS TO RECEIVE YOUR REPLACEMENT AND WILL COST APPROXIMATELY $15 IN SHIPPING FEES. PLEASE REFER TO THE LINKS BELOW FOR DEALER DIRECT STICK WARRANTIES.

    BAUER  http://www.bauer.com/warranties

    CCM  http://ccmhockey.com/en/warranty

    TRUE HOCKEY  https://www.true-hockey.com/warranty-information/

    SHIPPING FEES

    SCOFF'S HOCKEY SHOP DOES NOT COVER RETURN SHIPPING FEES ON ANY EQUIPMENT, INCLUDING DEFECTIVE MERCHANDISE COVERED UNDER WARRANTY. SCOFF'S DOES NOT MANUFACTURE ANY OF THE PRODUCTS THAT WE CARRY, THEREFORE WE ARE NOT RESPONSIBLE FOR DEFECTIVE PRODUCTS OR RETURN SHIPPING COSTS ASSOCIATED WITH DEFECTIVE PRODUCTS. 

    WE ARE COMMITTED TO OFFERING YOU THE BEST CUSTOMER SERVICE POSSIBLE, AND WILL DO ANYTHING WITHIN OUR POWER TO HELP YOU WITH ANY DEFECTIVE PRODUCT. IF YOU HAVE ANY QUESTIONS OR WARRANTY CONCERNS PLEASE CONTACT US AND WE WILL DO OUR BEST TO HELP.